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FAQ


First and foremost, we’d  like to state that AMI hearts Beauty reserves the right to refuse service, refunds, replacements in the event of predatory, racist, derogatory and indecent comments, reviews, and/or emails. This shall be deemed by our standard.

 

Here you will find answers to our most frequently asked questions

If you don't see your question here, don't hesitate to email us at info@amiheartsbeauty.com   

 

Q: Lost, Stolen or Damaged items?

A: Please refer to our Refunds and Replacements page

 

Q: Are you cruelty-free & vegan?

A: Yes, we do not believe in animal testing of any kind and do not use vendors that manufacturer materials that are not cruelty-free and vegan

 

Q: How big are your eyeshadows?

A: Our eyeshadows are 26mm

 

Q: How are your products made?

A: all of our products are mixed by hand  using sterile one time use beakers and whisks and pressed using a hydraulic press to ensure you get the most product. Our press is sanitized between every order, as we complete orders as they come in.

 

Q: What's your fulfillment time?

A: Currently our fulfillment time of PROCESSING, is anywhere between 10-15 business days as we are a small 2 person operation. Keep in mind that during sales and holidays the fulfillment time increases to 15-25 business days

 

Q: Do you ship internationally?

A: We do and if there's is ever a problem with Taxes and Duties, we will do our best to accommodate you with either full or partial reimbursement of the tax!

 

Q: What if the color is different?

A: We do understand that different screens have so many variables that play into how a color is viewed. By all means if you order a blue and get an orange, we will replace, but if an undertone is slightly off, unfortunately that's not something we will replace or refund for.

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