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Refunds and Replacements


Our policy lasts 3 days. If 3 days have gone by since the receipt of your package, unfortunately we do not offer store credit or replacements.

***WE DO NOT OFFER REFUNDS ONLY STORE CREDIT FOR MAKEUP PRODUCTS***

FOR DAMAGED ITEMS: If your item was damaged in transit at which time please email info@amiheartsbeauty.com with a picture of the damage, your order #, AND if you would like a replacement or store credit. Limited edition items will not be eligible for replacements, only store credit.

Replacements will require a re-ship fee that is the buyers responsibility.

Store Credit: Once your email has been reviewed we will issue you store credit.

****FOR LOST/MISSING ITEMS****

For packages in transit and/or scanned as DELIVERED, We do not accept any responsibility and you must contact and/or file a claim with USPS to help you locate your parcel or reimburse you for lost, stolen or damaged items

We ensure the most secure shipping method by requiring a signature for deliveries over $100 in value. Priority Mail only insures $50 of your purchase, it is your responsibility to have purchased the “Shipping Insurance Add-On” at time of order for additional insurance coverage. 

Thank you for your understanding.

 

*For sanitation purposes we do not accept items back for any reason*

 

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